Privacy Policy

Privacy Policy — Hallmark Stairs and Joinery

Last updated: [07/06/26]

Hallmark Stairs and Joinery is committed to protecting your privacy and ensuring that your personal information is handled securely and lawfully. This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us or use our website.

By using our website or submitting information to us, you agree to the practices described in this policy.

1. Who We Are

Hallmark Stairs and Joinery Email: sales@hallmarkstairsandjoinery.co.uk

We act as the data controller, meaning we determine how your personal data is used.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

This includes information you give when:

Completing an enquiry form

Requesting a quote

Contacting us by phone or email

Providing project details

This may include:

Name

Email address

Phone number

Address or project location

Details relating to your staircase or joinery enquiry

We retain this information for 1 year, unless required longer for legal or contractual reasons.

Information collected automatically

When you visit our website, we may collect:

IP address

Browser type and version

Device information

Pages visited and time spent

Clickstream data

Website performance and error logs

This helps us improve our website and user experience. Retention: 1 year.

Information from third‑party sources

If you interact with us through other platforms (e.g., social media or directory listings), we may receive your name, email, phone number, or address.

Retention: 1 year.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes

Deliver our staircase and joinery services

Communicate with you about your project

Improve our website and customer experience

Maintain internal records

Comply with legal obligations

We process most data under legitimate interests, such as responding to customers and improving our services.

If we ever need your consent (e.g., for marketing), we will ask for it clearly and you may withdraw it at any time.

4. Sharing Your Information

We do not sell your data.

We may share your information with:

Trusted suppliers or subcontractors involved in your project

Service providers such as website hosting or analytics tools

Legal authorities if required by law

If we ever sell or restructure the business, relevant data may be shared with prospective buyers.

5. Payments

We do not store payment card details. Payments are processed securely through third‑party providers.

From your original document: “We do not store your payment details anywhere on our system.”

6. Cookies

Our website uses cookies to:

Enable essential website functions

Analyse website traffic

Improve user experience

Remember your preferences

All cookies expire after 1 year.

You can disable cookies in your browser settings, but some features may not work correctly.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (“right to be forgotten”)

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise any of these rights, contact us at:

📧 sales@hallmarkstairsandjoinery.co.uk

We will respond within one month.

8. Data Retention

We retain personal data for 1 year, unless:

We are required to keep it longer for legal reasons

You have an ongoing project with us

You have given consent for marketing

After this period, data is securely deleted.

From your original document: “Your information will be kept securely at all times… permanently deleted or destroyed.”

9. Security

We take reasonable technical and organisational measures to protect your data. However, no method of internet transmission is completely secure.

10. Complaints

If you have concerns about how we handle your data, you may contact:

Information Commissioner’s Office (ICO) 📞 0303 123 1113 🌐 https://ico.org.uk/concerns/

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

📧 sales@hallmarkstairsandjoinery.co.uk